Return, Exchange, and Warranty Policy

Return, Exchange & Warranty Policy

At FUDGee® Kids, we take pride in the quality, craftsmanship, and care that go into every custom-made piece. Because each product is made to order, we do not accept returns.
However, your satisfaction is our priority — and we’re happy to offer exchanges under the following circumstances:

  • The wrong product, size, or colour was delivered

  • The product is defective

  • The product was damaged during shipping

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. This allows us to evaluate the issue promptly and make it right.

Eligibility for Exchange

To qualify for an exchange:

  • The issue must be reported immediately upon delivery.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Exchange requests are prioritised and typically processed within 7–10 working days.

1-Year Warranty

We proudly stand by the quality and durability of every FUDGee® creation.
All our products now come with a 1-Year Warranty covering foam structure, zippers, and stitching craftsmanship - so in the unlikely event of an issue, we’ll repair or replace your product free of charge.

Because all FUDGee® items are locally handcrafted in the UAE, you’ll also enjoy dedicated local support for any warranty requests, exchanges, or future customisations - including colour or cover updates to refresh your piece anytime.

Post-Warranty Services

We want your FUDGee® pieces to stay beautiful and functional for years to come.
We offer:

  • Replacement covers

  • Refurbishing services

  • Custom updates and fabric changes

Simply reach out - our local team will be happy to help you create a refreshed look anytime.

How to Reach Us

📧 Email: staceyl@fudgeekids.com
📱 WhatsApp / Call: +971 565 888 539

Get in touch